Phil Miller


    Will Lester

    VP, Software Services & Development

    Matt Svigals

    VP, Operations

    Ron Sykes

    Director, Non Proift & Arts Contact Center

    Pauline Palkovic

    Director, Client Services

    Susan Impalla

    Account Executive

    Nathaniel Thorne

    Director, Information Technology

    James Pereira

    Director, Business Development - Canada

    Our Managers

    Phil Miller cartoon

    Phil Miller


    Phil is one of the most knowledgeable and experienced telemarketing professionals for non-profit organizations in the country. Since 1985, he has worked in virtually every capacity of not-for-profits, starting as a caller, and working his way up through the ranks. He has been involved in designing and implementing a wide range of telemarketing and telefundraising campaigns for many major non-profits across the country.

    Phil has a deep, personal commitment and an extensive knowledge and understanding of how non-profits work. He founded DCM in 1997.

    Will Lester Cartoon

    Will Lester

    VP, Software Services & Development

    Will oversees the strategic direction, expansion, and further development of DCM’s suite of software solutions: CenterStage, ENCORE, and D2T.

    Will has served the arts and entertainment industry since the year 2000. Before joining DCM he was Vice President for TRG Arts, North America’s largest data-driven consulting firm. Will developed their database marketing business, which under his leadership grew to be the largest list management, list exchange, and customer analytics provider in the country with more than 1,200 clients.

    Matt Svigals cartoon

    Matt Svigals

    VP, Operations

    Matt Svigals, Vice President, oversees the finance, human resources, and information technology groups at DCM's home office in Brooklyn. Matt comes to DCM with eleven years in the telecommunications industry. He was instrumental in the success of MetTel, a voice and data carrier, leading its expansion into 48 states from its startup phase. As its Director of Operations for several divisions, Matt has managed call centers and numerous telemarketing campaigns. Matt also has a background as an entrepreneur and chef.

    James Pereira cartoon

    James Pereira

    Director, Business Development - Canada

    James has worked in almost all facets of the non-profit telesales industry for more than fifteen years. James began his career as a caller in 1995 and worked his way up through the ranks as a Campaign Manager, Account Executive since 2005, and as a Consultant with major performing arts and non-profit organizations.

    As a Manager and Account Executive he managed several major projects including museums, environmental organizations and performing arts groups such as The National Ballet of Canada, The Toronto Symphony Orchestra, Orange County's Pacific Symphony Orchestra, Detroit Symphony Orchestra, Atlanta Ballet, Alliance Theatre, Royal Ontario Museum and The National Arts Centre.

    He has overseen the successful design and implementation of dozens of subscription and fundraising programs across North America. James now specializes in the Canadian market and is President of Pereira Wilcock Solutions Inc., working with major performing arts organizations in the Toronto area such as The National Ballet of Canada, Canadian Stage Company and Soulpepper Theatre Company.

    Ron Sykes cartoon

    Ron Sykes

    Director, Non Profit & Arts Contact Center

    Based in midtown Manhattan, Ron has a great deal of experience in telefundraising and telemarketing, managing campaigns at such prestigious organizations as the San Francisco Opera, the New York Philharmonic, the Chicago Symphony and the Detroit Symphony Orchestras. Ron has served as Senior Account Executive and has an academic background in music history and theory.

    Pauline Palkovic cartoon

    Pauline Palkovic

    Director, Client Services

    Pauline has extensive experience with arts organizations. Her background includes work in the box office, administrative office, development department and artistic department of various organizations, including the New Jersey Performing Arts Center and the Saratoga International Theatre Institute. Since joining DCM in 1999, Pauline has overseen campaigns for many outstanding organizations including New York City Opera, San Francisco Ballet, Los Angeles Opera, Los Angeles Philharmonic, Detroit Symphony, Hollywood Bowl, and the New Jersey, Indianapolis, Columbus and Cincinnati Symphony Orchestras.

    Angel Francis cartoon

    Angel Francis

    Account Executive

    Angel is both an experienced arts administrator and accomplished musician. Angel holds a Master's degree in vocal performance/pedagogy from Ohio University and has taught private voice lessons to students of all ages. Previously, Angel worked at the Columbus Association for the Performing Arts (CAPA), where she implemented marketing and promotional efforts for multiple venues. During her tenure at DCM, Angel has been the Client Services Associate and was most recently the Manager of New Business & Marketing. While the Manager of New Business & Marketing, Angel was responsible for securing new accounts for DCM including the Seattle Symphony, the Saint Louis Symphony Orchestra, and Barnard College, among others.

    Susan Impalla cartoon

    Susan Impalla

    Account Executive

    Susan has worked with DCM over the past 6 years pulling from her dynamic background and experience to successfully oversee challenging telemarketing and telefundraising campaigns. With DCM’s expansion to Canada, Susan was selected as the lead Account Executive to oversee DCM’s international campaigns and also specializes in Capital Campaign account management. Prior to DCM, she was the Associate Director of Marketing at American Repertory Ballet, Freelance Marketing Consultant for various ballet companies and Development Associate at the Film Forum. Susan’s on-going passion for the arts inspired her to start an after-school dance program to help disadvantaged kids in Elizabethport, NJ where she holds a long-term seat on the Board. She is also a pro-active member of the New Jersey State Council of the Arts.

    Phillip Matthews cartoon

    Phillip Matthews

    Account Executive

    Phillip has over 20 years of not-for-profit senior arts management experience, including positions with TRG Arts and Theatre Communications Group, the national service organization for American not-for-profit theatres. He currently leads teleservices campaigns for Indiana Repertory Theatre, Milwaukee Repertory Theater and San Francisco Opera. He has served as Director of Marketing for the former off-Broadway Circle Repertory Company in NY, and as Marketing Manager for the Tony Award-winning Broadway productions of Angels in America, Part One: Millennium Approaches and Part Two: Perestroika. He holds a BS in Communications from SUNY College at Fredonia.

    Nathaniel Thorne cartoon

    Nathaniel Thorne

    Director, Information Technology

    Nathaniel has worked with DCM for over 10 years, creating reporting systems for all its campaigns. He was the driving force behind the concept of DCM's proprietary software, CenterStage and ENCORE and continues to oversee all of its upgrades, enhancements and repairs. Nathaniel is an accomplished singer and drummer and is involved with various recording projects.


    Our Managers

    We hire our Managers and callers not only because of their extraordinary sales and fundraising abilities, but because they want to represent your organization.

    Often, they have an arts background or work in the arts. They know what your organization is about and they understand who your patrons are. They know how to close, but they also know how to be courteous.

    DCM employs more than thirty managers and assistant managers and over 500 telephone representatives. Most managers start as callers and many have a background in the arts and/or the non-profit world.

All artwork created by Peter Selgin www.peterselgin.com