Phil Miller, President, founded DCM in 1997 working with several arts clients in the New York metropolitan area. Today, DCM is the premier Teleservices company dedicated exclusively to supporting the sales and fundraising efforts of not-for-profit organizations throughout the country. Since our inception, we've grown from catering to a handful of local clients to sustaining the growth of major cultural institutions across the United States.
DCM has become "big" primarily by staying "small." Now as before, we focus on meeting the highly specific needs of each client. DCM conducts business much like a boutique operation, providing a hands-on model of service, even though our client list has grown significantly over the years. As a result, we continue to meet and exceed the fundraising and marketing goals of many arts organizations as well as other not-for-profit institutions.
Mission and Approach
Our philosophy rests on providing our clientele with individualized attention, innovative strategies, state-of-the art technology, and a focus on developing lasting partnerships which foster long-term growth. Our goal is not only to generate the best bottom line results, but to leave every person we speak to - patron and non-patron alike - with a positive sense of your organization.
Customization. DCM does not offer a "cookie cutter" approach. Instead, our team works closely with you to design a campaign that fits your specific needs.
Technology. CenterStage, DCM's proprietary web-based reporting software, is the most cutting edge product of its kind. It is designed exclusively for telemarketing and telefundraising for not-for-profit organizations. ENCORE, our proprietary web-based lead management system, creates a paperless environment, improves contact rates and enables our phone room managers to distribute and track leads in a way that ensures optimal results.
Values. DCM values are based on honesty, integrity, professionalism, and intelligence.
Our Managers. DCM managers are experienced, have extraordinary leadership qualities, and possess strong analytic capacities. They are critical to the success of every campaign.
A creative forward-thinking approach. DCM is committed to working with you to test and implement new ideas and approaches. This is critical in order to succeed in an increasingly competitive market.
VP, New Business & Marketing
VP, Client Services
Director, Client Services
and Strategic Engagement
Senior Campaign Specialist
Non Profit and Arts Contact Center
Campaign Strategy Development
Director, Information Technology
Director, Business Development
Phil is one of the most knowledgeable and experienced telemarketing professionals for non-profit organizations in the North America. Since 1985, he has worked in virtually every capacity of not-for-profits, starting as a caller, and working his way up through the ranks. He has been involved in designing and implementing a wide range of telemarketing and telefundraising campaigns for many major non-profits across the U.S. and Canada.
Phil has a deep, personal commitment and an extensive knowledge and understanding of how non-profits work. He founded DCM in 1997.
VP, New Business and Marketing
Will oversees the strategic direction, expansion, and further development of DCM’s suite of software solutions: CenterStage, ENCORE, and D2T.
Will has served the arts and entertainment industry since the year 2000. Before joining DCM he was Vice President for TRG Arts, North America’s largest data-driven consulting firm. Will developed their database marketing business, which under his leadership grew to be the largest list management, list exchange, and customer analytics provider in the country with more than 1,200 clients.
Matt Svigals, Vice President, oversees the finance, human resources, and information technology groups at DCM's home office in Brooklyn. Matt comes to DCM with eleven years in the telecommunications industry. He was instrumental in the success of MetTel, a voice and data carrier, leading its expansion into 48 states from its start-up phase. As its Director of Operations for several divisions, Matt has managed call centers and numerous telemarketing campaigns.
Matt also has a background as an entrepreneur, musician, and chef.
Director, Business Development - Canada
James has worked in almost all facets of the non-profit telesales industry for more than fifteen years. James began his career as a caller in 1995 and worked his way up through the ranks as a Campaign Manager, Account Executive since 2005, and as a Consultant with major performing arts and non-profit organizations.
As a Manager and Account Executive he managed several major projects including museums, environmental organizations and performing arts groups such as The National Ballet of Canada, The Toronto Symphony Orchestra, Orange County's Pacific Symphony Orchestra, Detroit Symphony Orchestra, Atlanta Ballet, Alliance Theatre, Royal Ontario Museum and The National Arts Centre.
He has overseen the successful design and implementation of dozens of subscription and fundraising programs across North America. James now specializes in the Canadian market and is President of Pereira Wilcock Solutions Inc., working with major performing arts organizations in the Toronto area such as The National Ballet of Canada, Canadian Stage Company and Soulpepper Theatre Company.
Senior Campaign Specialist
Based in midtown Manhattan, Ron has a great deal of experience in telefundraising and telemarketing, managing campaigns at such prestigious organizations as the San Francisco Opera, the New York Philharmonic, the Chicago Symphony and the Detroit Symphony Orchestras. Ron has served as Senior Account Executive both for onsite campaigns as well as the TM and TF campaigns running at the NPACC.
Ron has also led the NPACC into new fundraising initiatives, overseeing the highly successful high-end donor calling for national Advocacy organizations such as ACLU, Democratic National Committee and Emily’s List.
VP, Client Services
Since joining DCM in 1999, Pauline has personally stewarded over 100 performing and fine arts campaigns for organizations nation wide including Carnegie Hall, Manhattan Theatre Club, The Whitney Museum, New York Philharmonic, and Los Angeles Philharmonic. As Director of Client Services since 2008, she oversees DCM's Compliance, Recruiting & Training, Reporting, and Client Services departments.
Prior to joining DCM Pauline provided prospect research for the New Jersey Performing Arts Center's Capital Campaign, and administrative management to theater and dance institutions in New York City including Robin Backer Dance, TAI and Ann Bogart's SITI Company. She holds a degree in Design and Technical Theatre and is a writer and designer.
Senior Manager, Campaign Strategy Development
Kristina joined DCM in 2006 and is currently developing effective strategies for all current and prospective campaigns drawing from her twelve years of experience in fundraising and marketing at arts organizations and universities.
As one of DCM’s most successful campaign managers she earned the company’s Manager of the Year Award in 2009 while successfully managing the telefundraising campaign at the Seattle Symphony over five years. She has also worked on telefundraising campaigns for the Brooklyn Museum, combined telemarketing and telefundraising campaigns for Pennsylvania Ballet and telemarketing campaigns for the Long Wharf Theater, New York City Opera, and the National Symphony Orchestra.
Kristina is also a visual artist and has shown her work in New York City and Seattle.
Director, Client Services and Strategic Engagement
Susan has worked with DCM over the past 6 years pulling from her dynamic background and experience to successfully oversee challenging telemarketing and telefundraising campaigns. With DCM’s expansion to Canada, Susan was selected as the lead Account Executive to oversee DCM’s international campaigns and also specializes in Capital Campaign account management. Prior to DCM, she was the Associate Director of Marketing at American Repertory Ballet, Freelance Marketing Consultant for various ballet companies and Development Associate at the Film Forum.
Susan’s on-going passion for the arts inspired her to start an after-school dance program to help disadvantaged kids in Elizabethport, NJ where she holds a long-term seat on the Board. She is also a pro-active member of the New Jersey State Council of the Arts.
Director, Non Profit and Arts Contact Center
Elizabeth has been one of DCM’s top managers for more than six years, most recently at the Pacific Northwest Ballet. At PNB, Elizabeth consistently exceeded her goals while winning the PNB staff over with her wit, charm, professionalism and amazing “can-do” attitude. Elizabeth's incredible leadership skills made her the right person to take the NPACC into its next phase of growth.
Director, Information Technology
Nathaniel has worked with DCM for over 10 years, creating reporting systems for all its campaigns. He was the driving force behind the concept of DCM's proprietary software, CenterStage and ENCORE and continues to oversee all of its upgrades, enhancements and repairs.
Nathaniel is an accomplished singer and drummer and is involved with various recording projects.
We hire our Managers and callers not only because of their extraordinary sales and fundraising abilities, but because they want to represent your organization.
Often, they have an arts background or work in the arts. They know what your organization is about and they understand who your patrons are. They know how to close, but they also know how to be courteous.
DCM employs more than thirty managers and assistant managers and over 500 telephone representatives. Most managers start as callers and many have a background in the arts and/or the non-profit world.
Non Profit & Arts Contact Center
In addition to our on-site services, DCM offers the flexibility and cost-effectiveness of our Non Profit & Arts Contact Center, one of the only facilities in the country dedicated exclusively to the telemarketing and telefundraising needs of arts organizations and other not-for-profit institutions.
The NPACC was established to provide an alternative venue for organizations who cannot or do not wish to conduct an on-site campaign.
Located in the heart of Manhattan, only minutes from such cultural hubs as Times Square and Broadway, Lincoln Center and Carnegie Hall, the NPACC is equipped with 56 calling stations. Nowhere else in the country is there as large and talented a pool of savvy callers who are engaged in the arts, politics, and cultural ideas as in New York City. This enables us to recruit and train knowledgeable phone reps, who have a personal affinity for cultural organizations and can quickly align themselves to the telemarketing or fundraising goals of your campaign.
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