There are many variables that go into planning a successful telemarketing or telefundraising campaign. How many subscribers or donors do you have? What is your budget? What are your time constraints? What calling facilities are available? And most importantly: What are your goals? DCM will work with you to design a campaign which considers your unique needs and meets your objectives.
Our services include:
Subscription Campaigns
Our managers assemble and train a service-oriented and courteous team of callers, familiarize them with your organization's history and repertoire, and guide them through new subscription sales and renewals. DCM has consistently out-performed subscription campaigns run by in-house teams and other telemarketing firms.
Fundraising Campaigns
DCM understands that a fundraising campaign is about more than needed income for your organization; it is a vital part of your donor/subscriber/member relationship. Our success in fundraising stems from the knowledge we develop of your organization as well as our overall knowledge of the arts and development. DCM can help the success of any kind of telefundraising effort, whether it is an annual fund, membership, donor renewal, upgrade, acquisition, special appeal, or capital campaign. Our managers and callers are specifically trained for fundraising and will help you reach your goals.
Inbound Sales & Customer Service Center
DCM will conduct successful inbound ticket sales for your organization by providing the highest level of customer service, upselling patrons to subscription sales, and entering updated patron information directly into your database.
On or Off-Site Flexibility
DCM will conduct your fundraising and/or subscription campaign from your on-site facility or from our Performing Arts Calling Center (PACC). The PACC is located in the heart of Manhattan, convenient to all New York mass transportation and equipped with 55 calling stations. DCM will work with you to assess your specific needs and determine whether calling from your facility or from our Performing Arts Calling Center is the right choice for you.
Consultation for all Aspects of Telemarketing and Telefundraising
Our experienced staff can provide additional consultation for a wide variety of needs. Services include: current campaign review and overhaul; creation or re-writes of solicitation materials; calling room design and set up; design of database and tracking systems; campaign goals and projections; and advanced strategic planning.